Listening

Active listening

• Show you’re listening: Make eye contact, don’t interrupt, and use open body language 
• Understand the speaker: Pay attention to the speaker’s tone, facial expressions, and body language 
• Give feedback: Reflect the speaker’s feelings and acknowledge their concerns 

Reflective listening

• Paraphrase: Use your own words to restate what the speaker said 
• Summarize: Reflect back on the speaker’s thoughts, feelings, or concerns 
• Ask questions: Ask open-ended questions to clarify if you’re unsure about something 
• Avoid judgment: Don’t make assumptions or express personal biases 
• Respond empathetically: Acknowledge the speaker’s feelings and concerns. Source AI Overview